Frequently Asked Questions
Common questions from parents about keeping children safe on Roblox. Can't find your answer? Check our detailed guides.
General Questions
With proper settings (Account Restrictions ON, chat OFF, content set to Minimal, parent account linked), Roblox can be appropriate for children as young as 5.
Always supervise initially and stick to curated safe games. The key is proper setup and ongoing monitoring.
Roblox applies automatic protections based on age. Children under 9 get the strictest default settings:
- Chat is off by default
- Only Minimal/Mild content accessible
- Enhanced social restrictions
Lying about age removes these protections and may expose your child to inappropriate content.
Yes! Children can join the same game server, play together, and use emotes to communicate. They just can't type messages. For close friends, consider setting up a private server where only invited players can join.
Account Restrictions is the "nuclear option"—it limits access to ONLY Roblox-curated experiences and blocks ALL chat, including custom developer chat systems.
Regular privacy settings give you more granular control but may not block all chat methods. For maximum protection, enable Account Restrictions.
Technical Questions
Some games have custom chat systems built by developers that bypass regular privacy settings.
Solution: Enable Account Restrictions (Settings → Security → Account Restrictions). This blocks developer-made chat systems and restricts games to Roblox-curated experiences only.
Test them yourself:
- Log into your child's account
- Try to open a blocked game
- Attempt to send a chat message
- Check if the Party feature is accessible
If restrictions are working, these actions should fail or be unavailable.
Not if you've set up a Parent PIN and linked a parent account. Always create a 4-digit PIN and keep it secret from your child. The PIN is required to change any safety settings.
Link your parent account and apply all recommended settings. Your child may be disappointed initially, but their safety is worth a temporary adjustment period. Use it as an opportunity to discuss online safety together.
Spending Questions
Contact Roblox Support at help.roblox.com with transaction details.
Refunds aren't guaranteed but are sometimes granted, especially for accidental purchases by minors. After resolving, review and strengthen your spending controls.
Gift cards are the safest way to give Robux because you control the amount and timing. Buy physical cards at retail stores and give them on special occasions. Don't let your child enter them without supervision, and set monthly spending limits even with gift card balances.
SCAMS. 100% of websites or games promising free Robux are scams.
They're designed to steal accounts, personal information, or install malware. Teach your child to never trust these offers and to come to you if they see one.
Safety Questions
Don't delete evidence. Take screenshots if possible.
- Report the user in Roblox immediately
- Contact local police
- File a report at CyberTipline.org
- Reassure your child they did nothing wrong
Private servers only allow people you specifically invite. They're much safer than public servers because strangers can't join. However, young children should still be supervised, and you should know who's being invited.
Voice chat requires age verification (13+). For children under 13 with correct birthdate, it should be unavailable.
For teens 13+, we recommend keeping voice chat off—it's much harder to moderate than text chat and carries greater risks.
We recommend:
- Weekly: Casual check-in about what they're playing
- Monthly: Review friend list and recently played games
- Quarterly: Verify all safety settings are still correct
- After Roblox updates: Check if any settings have changed
Still Have Questions?
Check our detailed guides for step-by-step instructions, or contact Roblox Support directly for account-specific issues.